Business English:
Dealing with Complaints Activities

Name of Caller with Problem:
Sumida Jobes

Calling to: Panasonic

Problem: Ordered 20 DVD Recorders, got only 10.

Name of Caller with Problem:
Richard Canalez

Calling to: Fire Stoppers, Inc.

Problem: Bought a fire extinguisher, but it doesn't work.

Name of Caller with Problem:
Wendy Morales

Calling to: Windy City Toyota

Problem: Had her car painted last week at Toyota, but the paint is already starting to come off .

Name of Caller with Problem:
Bob White

Calling to: Dog Sitters 4U

Problem: Scheduled dog sitter for 2 p.m. today - no one came.  Need a dog sitter right now!