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Business English
Lessons with an
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Business English:
Dealing with Complaints Activities

Activity 1.

Work with a partner making and responding to the complaints in the table below.

Use the dialogs from the bottom of
the Dealing with Complaints Lesson Page.

Name of Caller with Problem:
Sumida Jobes

Calling to: Panasonic

Problem: Ordered 20 DVD Recorders, got only 10.

Name of Caller with Problem:
Richard Canalez

Calling to: Fire Stoppers, Inc.

Problem: Bought a fire extinguisher, but it doesn't work.

Name of Caller with Problem:
Wendy Morales

Calling to: Windy City Toyota

Problem: Had her car painted last week at Toyota, but the paint is already starting to come off .

Name of Caller with Problem:
Bob White

Calling to: Dog Sitters 4U

Problem: Scheduled dog sitter for 2 p.m. today - no one came. Need a dog sitter right now!

Activity 2.

Now work with a partner making and answering complaints about your company's products and/or services. Move around the classroom and talk to several students.

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Business English: Dealing with Complaints Activities

Business English:
Dealing with Complaints Activities