Sponsored Ads: | Teach English in Luxury Resorts Worldwide  |  Teach English on a Tropical Island  |  The Best TEFL Certification Program in Asia

Click to Return to the Home Page of www.BusinessEnglishEbook.com
Home

Business English
Click here for an Introduction to Business English
Business Vocabulary
Business English Vocabulary
Jargon & BuzzWords 1
Jargon & BuzzWords 2
Business Idioms
24 Online Biz English Vocabulary Games
Online Biz English Quizzes
Lessons & Activities Business Functions
Greetings
Introductions
Telephoning
Taking/Leaving Messages
Making Appointments

Discussing Products/Services
Dealing with Complaints
Requests & Offers
Expressing Opinions
Giving Directions
Business Skills
Make Better Presentations: Five Pages of Tips

All About Numbers
Using Charts and Graphs
 
TEFL EFL ESL Jobs:
Thailand
Korea
China & Taiwan
Japan
SE Asia
Latin America
Europe
Business English eBook:  Written for Business English Students and Teachers by an MBA
The BEST TEFL Certification Program in Asia
Teach English
on a Tropical Island
!
Teach English in Luxury Resorts and Hotels Worldwide
Comments & Questions

   Online
Business English
Lessons with an
MBA

When you are finished with this lesson go to the
Telephoning Activities page

Business English:

Telephoning

Making Appointments & Taking Messages in English

Communicating on the telephone is a very difficult task for English language learners.  Part of the issue is the clarity of the phone call - often it is difficult to hear and even English native speakers can have trouble with a poor connection. 

Another problem is the lack of visual confirmation.  We can't see the lips or face of the person we are talking to - so we have lost some important information for helping us understand what is being said.  We don't even know if the person we are talking to is nodding their head in understanding or not - or looking confused and frustrated.

The structure of a typical telephone call may look like this:

Initial Telephone Contact:

A: 1. Greeting     2. Name of Company    3. Offer of Assistance
A: Good morning, Alpha Data Company.  May I help you?
B: 1. Response to question [if asked]   2. Request person or department
     3. Please
B: Yes.  May I speak to Mr. Hsu in Accounts, please?**
A: 1. Request name
A: May I ask who is calling, please?
B: Winifred Young from Dyno Masters Company.
A: 1. Thank you  2. Confirmation of Request    3. Ask to Hold
A:  Thank you Ms. Young.  Mr. Hsu in Accounts?  One moment please.
B:  Thank you.

** Another option and quite common is:
This is Winifred Young from Dyna Masters, may I speak to Mr. Hsu in Accounts, please?
This option is a bit faster as it removes one step from the exchange.

Contact with your target person:

A:  1. Greeting  2. Name   3. Offer assistance
A: Hello, Kevin Hsu here.  May I help you?
B:  1. Greeting  2. Name and company  3. State reason for calling
B:  Hello Mr. Hsu, this is Winifred Young from Dyna Masters.  I don't quite understand the last invoice you sent us for maintenance of our Internet servers.
A: 1. Greeting  2. Address the question
A: Hello Ms. Young.  Let me check that invoice and see what the issue was.  Can you give me the invoice number, please? 

Example Dialog:  Practice this dialog with a partner

A: Hello.  Phuket Gazette, may I help you?

B: Yes, please.  I'd like to talk to Chris Husted in advertising.

A: May I ask who is calling please?

B: Suda Forbes from Thailand Travel Magazine.

A. One moment please, Ms. Forbes.


A: Hello, this is Chris Husted. May I help you?

B: Hi Chris, this is Suda from Thailand Travel.  There was a problem with our display advertisement last week.  The telephone number was missing!

A: Oh no!  Let me check on an that.  Can I give you a call back this afternoon?

B: Yes, please do - we'd like a credit or for the ad to run again, please.

A: I am sure we can arrange something, Suda.

B: Thank you, Chris.  I'll talk to you later.

A: Thank you for letting me know about the problem, Suda.  Bye, bye

B: Bye, Chris.

Now go to the Telephoning Activities Page to practice what you have learned.

 

** Note: The Taking and Leaving Messages Lesson - uses this dialog for the first part of the conversation.

 
 

If you would like some help/coaching on how to get yourself Overseas Teaching English, particularly in Thailand, Phuket or even in Asia - send us a note - we are HAPPY to help!

For any questions
Please  Use Our Spam Free Contact Form:
Spam Free Contact Form for Teach English Phuket

Or Contact us via Email at:

 

Hot! Hot! Hot!
Raise your hand if you'd like to spend your "working" time in a Luxury Resort . . .

Teach in a 5 Star Resort on a Tropical Island?  Why not! The Hotel TEFL eBook has everything you need to teach in Paradise - The BEST way to earn a living Overseas.


DOUBLE your Wages!

Earn the Premium Wages TOEFL®, IELTS® & TOEIC® Teachers Demand by helping your Students Advance their Education and Improve their Prospects in Life.
Even
TEFL Newbies can benefit from this inside information

 Make more money by teaching more advanced and higher-paying courses like writing, Business English, Exams and much more with this
Advanced TEFL Skills Course

It's Actually EASIER to teach the more Advanced Classes!

 

The Absolute BEST way to get your feet wet Teaching English Overseas?

Take your
TEFL Certification Course on Phuket

Phuket has a GREAT TEFL Cert School that is associated with an International Meditation Center

Teach English on Phuket Island Thailand - TEFL on Phuket Thailand

Free TEFL eBook - How to Choose a TEFL Certification School

How to Evaluate TEFL Programs
For when you start teaching English Abroad
Here's how to do your TEFL right!

 

 

BBC Business News

CNN Business News

Thinking about Business School?

The Very BEST Business School

 

TESOLmax Top Sites

 

© All Rights Reserved - Business English eBook dot com