Activity 1.
Work with a partner making and responding to the complaints in the table below.
Use the dialogs from the bottom of the Dealing with Complaints Lesson Page.
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Name of Caller with Problem: Calling to: Panasonic Problem: Ordered 20 DVD Recorders, got only 10. |
Name of Caller with Problem: Calling to: Fire Stoppers, Inc. Problem: Bought a fire extinguisher, but it doesn’t work. |
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Name of Caller with Problem: Calling to: Windy City Toyota Problem: Had her car painted last week at Toyota, but the paint is already starting to come off . |
Name of Caller with Problem: Calling to: Dog Sitters 4U Problem: Scheduled dog sitter for 2 p.m. today – no one came. Need a dog sitter right now! |
Activity 2.
Now work with a partner making and answering complaints about your company’s products and/or services. Move around the classroom and talk to several students.
Business English Complaints Activity